Dispatch Center

The City of Green Fire Division has an enhanced 9-1-1 system, which enables the 9-1-1 operator (referred to as the "dispatcher") to identify through the system's computer, the phone number and address of the calling party. This assists in timely dispatching of a Sheriff's Deputy and/or Fire/EMS units to the emergency scene.

The City operates a joint dispatch services for the communities of Coventry, Springfield, Lakemore and Uniontown.

9-1-1 Calls

When a 9-1-1 call is received, the call will be answered by a Summit County Sheriff's Office dispatcher. The Sheriff's office dispatcher ascertains if the call requires the response by the police or the Fire Division. Calls for the Fire Division are instantly transferred to the fire station with the 9-1-1 data.

The Sheriff's office dispatcher needs to know the type of emergency and will ask for a description of the problem. This allows the dispatcher to decide how to route the call. If it is a police matter, they will stay on the line and take information. If it is a fire or medical emergency, they will tell the caller to stay on the line and transfer the call to the Fire Division. The telephone line will ring again and a fire dispatcher will answer and ask the caller if it is a fire or medical emergency. An address and phone number will be asked to verify the 9-1-1 information.

Tips when calling 9-1-1
  • Try to stay calm
  • State what kind of emergency it is
  • State the location of the emergency
  • Our dispatchers are specially trained to handle medical emergency requests and can provide self-help instructions to the caller while units are enroute

Fire engines, ambulances, and a variety of other vehicles are dispatched according to the nature of the call. All City of Green Firemedics are capable of providing advanced life-support treatment including IVs, drug therapy, and cardiac monitoring.